Navigating the new normal

In this section:

1.           Current operational status

2.           Booking guidelines

3.           Operational guidelines

4.           Member obligations

 

1. Operational status: 01/06/20

As we begin to emerge from the storm of Covid-19 and start to look forward to getting safely back on the water, we have put revised procedures in place to ensure our boating operations are aligned with government guidance. It will be fluid, and we expect to adapt our member guidance as the environment evolves.

Our current status is:

Operational, but with important restrictions

• You must call the office on 02380 001234 to make a booking – availability can still be checked online, but no booking is confirmed until you have spoken to us.

• You must comply with government Covid guidelines at all times.

• Crew composition to be in line with current government social distancing guidelines.

• Day time sessions from 7am-7pm only with no overnight stays. Please contact us if you want additional flexibility outside of these hours.

• Bespoke tuition available from 08/06/20.

• We advise against any passage that includes visiting other marinas, rivers or harbours – many are currently not open to visiting yachts.

• Port Hamble fuel dock is operating restricted open times from 9am-4pm on an appointment basis only. To refuel, please contact the marina direct on 02380 452741 to book a slot that is convenient to you. For further details, please refer to the fueling notes in the operational guidelines below.

• If you experience any problems or have uncertainty during a booking, the Pure Latitude office is your first point of contact – 02380 001234.

 

Given this is a developing situation, there is scope for varying interpretation of guidelines, especially given all our different natural biases and expertise.

We are doing our best to interpret the guidelines with a priority of keeping members, staff and any 3rd parties safe, whilst enabling us to get back on the water. In deciding to go boating, you have to apply your own interpretation of the guidelines.

As always, but especially so in this unprecedented environment, we are grateful for any expert feedback on this process.

2. Booking guidelines

Boats: Boat bookings are to be made by calling the office and you must operate the boats within the guidelines in place at the time you take the boat. Current guidelines with restrictions above.

Competency assessments: We are currently offering limited competency assessments where necessary to get you on the water, eg for new members or if you need to expand the range of boats available to you – please call us to discuss your specific requirements.

Bespoke tuition: We are currently accepting instructor bookings for training dates from the 8th June onwards in anticipation of restrictions easing. Final confirmation will be in line with govt. guidelines at the time.

Events and Crew Match: We are currently not accepting event and crew match bookings. We will open these when govt. guidelines indicate that it is safe to do so.

Cancellation: Our current revised cancellation policy which provides a full refund for any cancellation prior to the start of the booking remains active. However, on 18 May we plan to return to our standard cancellation policy but with the additional proviso that we will refund all cancellations that are necessary due to changing Covid guidelines. Eg, if, when the time comes, you cannot attend your booking in August due to new government rulings then we’ll refund.

 

3. Operational guidelines

Our objective is to manage the risk of virus transmission sufficiently to enable safe boat usage. This will require additional procedures and practices that we and you must follow. We also need to account for the fact that we have more resources available for the primary Hamble fleet than for “non-Hamble” boats and so we’ll need to manage some variation in procedures.

NEW procedures

Permitted passages

• We currently advise against any passage that includes visiting other marinas, rivers or harbours – most are currently not open to visiting yachts.

• Additional precautions on “safe conditions” for all boats– check with PL if forecast over F4.

• Hamble and Lymington boats must remain in the Solent.

• Plymouth boat to remain within 10 miles of home berth.

• Windsor boat available for bookings from 24/5/20.

• Sea start advise they are offering a 24/7 service.

 

Access and bases

• Boat keys (with attached car park/facilities entry cards) are in the gas locker of each boat. You will need pontoon access codes at Plymouth and Lymington which can be obtained by calling the marinas.

• Please note that Port Hamble marina have waived the requirement for you to collect a parking permit – as long as you have parked your car in the berth holders car park.

• Avoid using marina facilities unless essential and you are sure social distancing guidelines can be observed. With regards to toilets and washrooms, we understand marinas may be operating a one in, one out policy.

• • Port Hamble fuel dock is open 9am-4pm on an appointment basis only. In advance of your booking, you need to contact the marina direct on 02380 452741 to book a slot that coincides with your departure time. Do not book to refuel the rib on your return without speaking to the PL office.

• No member visits to any marina office or the Pure Latitude office.

• No wet weather gear hire is available from our Port Hamble base.

 

Fuel

• Port Hamble fuel dock is operating restricted open times from 9am-4pm and importantly on an appointment basis only. To refuel, please contact the marina direct on 02380 452741 to book a slot that is convenient to you. We recognise that these restrictions mean that it may not be convenient to refuel on your return, so we ask that you plan as best you can to ensure the boats still return with at least 50%. Please consider fuelling on the way out or fuelling at other locations as appropriate.

• In addition, we will endeavour to refuel boats when they are idle but it may not always be possible for motor boats (consume far more fuel) that have consecutive bookings. If you want to know the fuel state of a boat the day before your booking then please email us.

 

On the boat

• Use your own lifejackets and harness lines where possible (ensuring it is compliant and tested). When using PL lifejackets and and harness lines, it is essential that any used by your crew are neatly left together in the saloon at the end of your booking for us to sanitise with disinfectant solution.

• Avoid use of galley equipment and food prep on board by bringing your own. We suggest picnic style food with your own cutlery and please take away your washing up.

• Minimise the volume of kit you bring to only that which is necessary

• Do not use cabins for sleeping or storage of your personal items

 

Rib specific procedures

• Boat keys are in the top locker of the helm console.

• Use your own lifejackets and harness lines where possible (ensuring it is compliant and tested). When using PL lifejackets and harness lines, it is essential that any used by your crew are left on top of the helm seats for us to sanitise with disinfectant solution.

 

Cleaning

PL members are required to clean down the interior and exterior of the boat after their booking – in line with standard procedure. However, in order to provide access to the boats as safely as possible, and in addition to our standard cleaning schedule, Pure Latitude staff will take extra precautionary measures between each use to ensure our boats remain clean and hygienic, including:

After each use (Hamble, Lymington & Windsor boats – inc. rib)

• Exterior sanitise (Boat key, wheel, throttle, engine controls, winches/handles, chartplotter and instrument buttons)

• Interior sanitise (Galley surfaces, heads, handholds, door handles, instrument buttons, switches)

After each use (Plymouth only)

• Sanitise as per Hamble fleet at least once per week

• Quarantine the boat for 36 hours between bookings

Weekly

• Interior and exterior clean and sanitise

• Air boats

• Quarantine each boat for minimum 36 hour

Sanitising products

PL will supply hand sanitiser gel in galley, hand soap in heads and disinfectant solutions onboard to assist members in leaving the boat ready for the next user. The standard range of cleaning products will also be onboard.

 

Maintenance

PL will conduct additional maintenance checks to minimise failures and breakdowns.

 

Contact

Staff will be available by phone/video for support but will not meet you on the boat. It will be nice to see you again on the pontoons, observing distance rules (but don’t fall in).

 

View further detail of the considerations and controls we have put in place to manage the risk of tranmission of Covid-19 on the link below.

4. Member obligations

Covid 19 Symptoms

If you experience Covid symptoms before your booking do not visit a PL boat. If you experience symptoms within 7 days of being on a boat then you must inform us immediately. If in doubt, inform us.

General

• Only make boating plans with members of your immediate household.

• Take it slowly – everyone is raring to go but also a little rusty so curb your passage ambitions and take the time to re-familiarise yourself with the boat.

• Do not undertake a passage that includes visiting other marinas or harbours – most are currently not open to visiting yachts.

In the marina

• Maintain a 2 metre distance from all others.

• Do not enter the marina office.

• Don’t congregate around the marina or use the washrooms unless you can be sure to maintain social distancing measures.

• Use gloves when handling trolleys, key pads or shared facilities.

• Limit your boat to only your crew and avoid the common courtesy of helping others with their lines.

On the boat

• Use your own lifejackets and harness lines where possible (ensuring it is compliant and tested). When using PL lifejackets and harness lines, it is essential that any used by your crew are neatly left together in the saloon at the end of your booking for us to sanitise with disinfectant solution.

• Avoiding use of galley equipment and food prep on board by bringing your own. We suggest picnic style food with your own cutlery and please take away your washing up.

• Minimise the volume of kit you bring to only that which is necessary

• Do not use cabins for sleeping or storage of your personal items

When underway

• Take no unnecessary risks. Keep your plans simple to assist the simple pleasure of being back on the water.

• No rafting up – keep your distance on the water.

• Find a secluded spot away from others to relax.

Returning to your home berth

• Follow the same guidelines as when you left in the morning.

• Pack away the boat, taking meticulous care to leave the boat as clean as possible.

• Ensure you head home in accordance with our restricted booking times.

Importantly, if you wish to use the boats, it is your responsibility to ensure you follow the government guidelines and plan your boating accordingly

Personal hygiene

• We recognise it is difficult to 100% sanitise a boat with all its complex surfaces. It is therefore imperative that you sanitise yourself before boarding. Use your own hand sanitiser before getting on board and take precautions to ensure your clothing and kit is clean.

• Clean your hands throughout the day with your own soap and hot water or hand sanitiser.

• Use hand sanitiser as necessary when on board.

• Use disposable cleaning cloths where possible and remove any used cleaning cloths.

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