Operational Notices

This page provides instant access to any recent changes in our procedures and operational matters. It will be updated as and when changes occur so please check when you login. You can also access this page via the links in the member information hub, member portal and our newsletter.

12/01/2022 - New Office at Port Hamble now open

We have now moved into our new office at 1 Luke House, located next to Force 4 chandlery in Port Hamble.

01/11/2021 - Operational issues outside of office hours

Our standard office hours are as follows:
1 November to 28 February: Monday - Friday 8.30am to 5.30pm.
1 March to 31 October: Monday - Saturday 8.30am to 5.30pm.

For any operational issue please start by checking the member information hub or our operating manuals onboard the boats for the resolution. If the resolution is not covered in the manuals, please email info@purelatitude.com or call the office on 02380 001234.

Emergency duty contact outside of office hours

If you need to call the office outside of office hours you will be directed to voicemail with 2 options.

Press 1 to leave a voicemail for non-urgent issues.
Press 2 for operational emergencies only. This will divert to a duty member of staff. Please be considerate and respectful in your use of this service.

27/10/2021 - Port Hamble Fuel Dock now 24hrs

The fuel berth is located at the end of Pontoon B and sells both petrol and diesel 7 days a week and operates on an appointment basis only. To refuel, please contact the marina direct on 02380 452741 to book a slot that is convenient to you.

27/10/2021 - HYS dry stack winter operating hours

Hamble Yacht Services are introducing their winter operating hours as follows:

1st November 2021 to 31st March 2022
Monday – Sunday 7.30 am to 4.00 pm

There will be a limited service over the Christmas and New Year Break – details to be advised closer to the time.

21/10/2021 - Securing your boat properly

We've noted a couple of instances where moorings lines have slipped off cleats, allowing the boat to drift away from the pontoon and rest on the neighbouring vessel.
Please remember that you are responsible for tying up your boat. Be extra vigilant when securing boats to the pontoon and consider using a locking turn or additional turn on the ‘OXO’.

19/10/2021 - Dehumidifiers

As we expect temperatures to drop over the next couple of months, condensation is inevitable. Each boat has a dehumidifier to help keep everything dry. Please stow off the boat (in your car) whilst boating and return them to the boat at the end of the trip. Ensure that shore power is connected, the dehumidifier plugged in, the drain hose is fully inserted and left to drain over the galley sink before leaving the boat.

21/09/2021 - Anchoring on 'Pure Coincidence'

The mechanical anchor windlass on our Axopar 28 'Pure Coincidence' has been decommissioned. Please raise and lower the anchor by hand. The anchor line should always be secured, using the cleats on the bow, with no load on the D ring inside the anchor locker.

25/08/2021 - Are you receiving our emails?

Please check your junk/spam folder for any PL emails and add the Pure latitude team to your address book to avoid missing out on any future emails, updates and notices.

17/08/2021 - How to access the MDL marina WiFi

To access the MDL marina WiFi you will need to sign up to their Otium rewards programme.

Sign up here

MDL Otium accounts are set up manually, and it could take up to 72 hours to receive your account code. Your email address and account code can then be used to access the WiFi in any MDL marina.

30/07/2021 - Axopar sliding roof reminder

You must monitor the conditions when underway, and if necessary the side doors and roof should be kept closed to stop salt water spray from entering the saloon and aft cabin areas.

When leaving the boat please place the pink pool noodle between the roof cover and the roof to prevent water pooling.

21/06/2021 - Taking more care of the boat hoses

Each boat has it own hosepipe and adaptors. They belong with the boat and no parts should be left on the pontoon taps after they have been used. Please take care with the adaptors and make sure they are returned to the boat after use, you will need them in other harbours and for washing down the boat down. The next member on board will also need them! We are regularly finding tap adapters, extension pipes to the reels and sometimes even complete hoses left behind which is time consuming to replace and annoying for you if you are the one missing hose parts when you need them.